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Signatures in Outlook 2013

Posted on: December 6th, 2013 by Martyn No Comments


To create or edit an email signature in outlook 2013 first open outlook and click file in the top left.

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On the following menu click options.

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Click mail on the left pane then signatures.

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To create a new signature click new then on the following popup window give the signature a name.

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You can then edit the signature in the box below, then choose when it should be applied in this case I have chosen on new messages & replies/forwards. Once you have finished editing click okay to save your changes.

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Microsoft Refund Azure Cloud Users

Posted on: March 4th, 2013 by Ashley No Comments


Redmond Giant has stated that compensation will be paid to the users of the Azure Cloud system after the system was offline for 12 Hours due to a expired SSL Certificate. The users of the Azure system were greeted with what has been labelled the “blue sky of death” from the well-known “Blue screen of death”(BSOD). The Redmond’s SLA (service Level agreements) state that Credits will be given to users of the Azure system . Windows Azure was taken down by a silly error, The error caused wide outage across every part of the company’s network including the XBOX live network going down. Redmond confirmed the cause of the problem at 8PM on Saturday and that all systems where back online.

Statement form Microsoft said:
“Given the scope of the outage, we will pro-actively provide credits to impacted customers in accordance with our SLA,”

SLA’s at Microsoft state that the provide to be up for 99.9% of the time This works out to be that they would allow for nine hours downtime – Azure was down for nine hours.

Compensation of credits will not really cost Microsoft anything but least there are admitting fault, While the offer of Compensation is acceptable I feel that most people will be wondering how this silly schoolboy error actually happened and how they will safe guard this in the future.

Internet Explorer 10 is on its way and here to stay

Posted on: March 1st, 2013 by Ashley No Comments


After the long wait from Microsoft, the development team have released Internet Explorer 10 to users of Windows 7. Users of Windows 7 will get the update from the windows update service over the next few days.

This update has been on hold while the Windows 8 quick fixes and updates were rolling out during the launch phase.  With Internet Explorer being Microsoft’s preferred browser of choice for Windows 8 and Server 2012, preparing IE10 for Windows 7 was not such an easy task. Currently there are no plans for any updates for Windows Vista or indeed the dying Windows XP.

A statement from the Internet Explorer development team said: “With this final release, IE10 brings the same leading standards support, with improved performance, security, privacy, reliability that consumers enjoy on Windows 8, to Windows 7 customers,”

Sources for Internet Explorer 10 have said that the new version is 20% faster for real websites in tests against the current top dog Google Chrome. As well as this, the new version also states compatibility with 30 new web standards that were not compatible in Internet Explorer 9. This pushes the standards forward providing improvements to hardware acceleration for many features.

To demonstrate the new features and improvements Microsoft decided to show off with a fully working game of Minesweeper that is based on HTML5 and other recent web standards.

No official date has been given for the start of the roll out via Windows Update, only that it will be in the next few weeks and all customers running Windows Seven and Server 2008 R2 SP1 will be able to receive the update.

Apple appointed responsible for childminding children playing on iOS devices

Posted on: February 27th, 2013 by Ashley No Comments


Apple are in the progress of paying out compensation to multiple iTunes account owners today due to a large iTunes bills.

Parents Credit cards have been nailed due to free games on Apple iPads and iPhones that allows you to download the game but then encourages you to buy goods in the games such as pods, ammo, vegetables and wood. A suit was filed with the District of California in April 2011 against Apple.

In the suit it cited that games had been designed to require the purchase of extras to allow you to proceed in the game quicker. Let’s face it no one likes to wait.

In the Settlement by apple proposed on Friday and waiting to be agreed on the 1st of March – Apple have approved that if people can prove that their children brought items though the games in a particular 45 day period then they will pay $5 in compensation and full refunds will be available if the requirements are covered.

The bill for the legal case has been stuck at apples door and they are having to pay it. Sums under $30 will be refunded to iTunes accounts not cash and a notification will be posted to all users that made a inapp purchase.

As we are all aware you require your AppleID and password to buy from iTunes but on iOS devices there is a period for 15 mins afterwards where you are not required to re-enter the password to purchase further items. Apple takes 30% of all sales though the app stores.

Since the suit was issued apple have started to put safe guards in and these are available but you do have to wonder what else is possible.

Is this a excuse for parents not being in control of there children or is this Apple being underhand and not letting people know before it to late.

Microsoft want you to pay more and get less with the new Office 2013 surprise

Posted on: February 21st, 2013 by Ashley No Comments


Microsoft have today pointed out to users and resellers that the new version of office 2013, will only be able to be used on one Computer and not transferred to another machine even if you uninstall it from the first.

Over the past few weeks there has been an outrage with the news that Microsoft have changed the terms of its new office suite. Cast as the new flagship office that integrates with office 365 it will now prevent users from upgrading their machine and using their still using the original office installation.

The paragraph that has caused the most outrage is the following from the terms and conditions:

“You may not transfer the software to another computer or user. You may transfer the software directly to a third party only as installed on the licensed computer, with the Certificate of Authenticity label and this agreement. Before the transfer, that party must agree that this agreement applies to the transfer and use of the software. You may not retain any copies.”

So in basic terms this means that if you wish to give your version of office away, you will have to give them your whole PC with the software installed.  Microsoft expect you to purchase a brand new version for every PC.  On top of this, Office 2013 is on average more expensive than Office 2010 was only a couple of months ago.

Is this Microsoft trying to defeat the license cheats or run a new get rich scheme – who knows?

All that is known is that the Redmond giant has put these terms in place and do not seem to be moving from them.

A Microsoft staffer did state that the “Office 2010 was chosen by a majority of customers worldwide” So who thinks that they read the fine print that stated these same rules with the PKC versions of office 2010 not being transferable.

Office terms and conditions make it very clear with the following:

We do not sell our software or your copy of it – we only license it. Under our license we grant you the right to install and run that one copy on one computer (the licensed computer) for use by one person at a time, but only if you comply with all the terms of this agreement. Our software license is permanently assigned to the licensed computer.

Is this not the same trick that rival computer firm Apple pulled when a popular film star wanted to leave his large iTunes collection to his family when he dies via his will.

At what point will customers start to fight back with open source versions of Office like Libre Office and Open Office.

Above and beyond the Call of Duty, Modern Warfare for an I.T. Support Team

Posted on: December 20th, 2012 by Ashley No Comments


At noon today we got a phone call from a client who has our Full Tetrabyte Managed IT Support Package reporting that the power in their office had gone down, Tetrabyte supplied UPS devices were protecting their servers but a call to the electricity company and they were told that the power was going to be off for up to 24 hours, far longer than the power supplies would last.

This firm deals with vulnerable people in the local community and requires computer systems to be available to ensure the safety of staff and clients. Obviously without power, this was not going to be possible.

Tetrabyte Managed IT support engineers jumped in to action, armed with the right facilities and know how we attended site, collected the servers and moved them to the Tetrabyte Head Office where we established an internet connection from our reserve line and connection was re-established to mobile and office workers.

The client has been able to re-continue business and the effect and risk to the vulnerable people in the local areas was minimised.

Tetrabyte recognise the importance of this type of work and can provide cover for any situation.

Does your IT support team give you the support that you need when you need it? Are they willing to go that extra step outside their contracted obligations? If not then give Tetrabyte Managed IT a call and see how they can keep your business working for you.

 

Google maps makes a return

Posted on: December 17th, 2012 by Ashley No Comments


Recently reported in the technical news pages of the internet is the return of Google Maps to all IOS devices. After the controversy of apple replacing the Google Maps App on all iOS devices in the recent IOS 6 update.

Along with the return of the Google maps app to IOS devices comes the addition of functions that until now were only seen on Android devices. Features that are included are as follows:

  • Voice guided turn-by-turn directions, with estimated travel times.
  • Indoor panoramic images of buildings that have signed up to its Street View Business Photos service
  • 3D representations of the outlines of buildings that can be viewed from different angles
  • Vector-based graphics based on mathematical lines and points rather than pre-created bitmap graphics, making it quicker to zoom in and out of an area.

Nokia are still a threat to Google maps with their mapping and GPS app. The Nokia camp recently developed an app for iPhone devices to try and break into the ever grown market of iOS devices. By breaking in to the iOS device market allows them the chance to gather feedback and data from apps to allow them to make changes to improve services.

We at Tetrabyte Managed IT feel that the return of Google maps is great and a way to get apple to move faster with the upgrades they have to do.

So if you find yourself lost in the world of I.T call Tetrabyte Managed IT to help you find your way out of the wilderness

I.T. Support by Postman Pat

Posted on: September 5th, 2012 by Ashley No Comments


When this was sent to me by a colleague I thought it would be the perfect update for our fans out there. This Comical sketch from the BBC shows just what happens when users try to fix things themselves. So next time your thinking of opening it up to see if you can find the problem, give a small thought to your I.T. Support team who have to pick up the pieces afterwards.

If you don’t happen to have a reliable I.T. Support service, you may think about looking at Tetrabyte Managed IT Support service that offers you and your business Unlimited Remote I.T. support for a single low monthly fee.

Tel : 0800 160 1066
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