Tetrabyte

Let’s Do Business

Posted on: May 14th, 2013 by admin No Comments


Here at Tetrabyte Managed IT it’s a busy week. We are in the process of getting ready for the Brighton’s Let’s Do Business exhibition at Brighton racecourse on Thursday. Bringing lots of new Services to the range of Tetrabyte products like the new and improved SpamCleric eMail Filtering System and our UNLIMITED Off Site Backup and all on our 30 day rolling contracts. Do you have this with your current I.T. Support Provider ?

We are at Stand Number 1 at the Brighton’s Let’s Do Business Exhibition showing you how our knowledge and understanding of Businesses and Charities lets Tetrabyte bring you the best I.T. Support at fantastic prices. So come see us at the front of the Let’s Do Business Show at Brighton Racecourse on Thursday 16th May.

If you want to save money and have an excellent I.T. Support firm looking after your I.T. Support then you need to speak to us today – We guarantee to beat your current I.T. Support Costs on any like for like service and as a one off, the first 10 customers that sign up will get an iPad Mini.

 

 

 

The How-To of the office shared printer

Posted on: May 3rd, 2013 by Ashley No Comments


If you work in an office then you will know the troubles that are faced with a shared office printer. The printer driver that does not give you the settings you require, the ‘update’ to the printer driver that stops the computer printing all together or the point where someone has held up all the prints because they are making copies of their report 50 times over with double sided and stapled.

Every office has a printer and every office has an office member who thinks they are the super IT GUY/GIRL who can fix the printer when it goes wrong. The list of printer messages are long ‘ Low Ink ‘, ‘out of Paper ‘, ‘ Paper Jam’ , ‘Warming up ‘ . So what does Super IT GUY/GIRL  do when he sees a  ‘ Low Ink ‘ message – He pulls the toner cartridge out and gives it a shake witch sends toner powder all over the office and down the clothes of said user. The ‘PAPER JAM’ – with no clue at all this user will tug on the jammed sheets of paper until loads of torn paper bits are send in to the dark depths of the printer – At this point the printer is now out of service until a printer Engineer turns up to remove these small bits. –  ‘The Warming up’ – This is where the machine is starting up and turning it off and on again will not make it load any quicker.

Now it is well known that there is a ‘Ether ‘ this is were 80% of unprinted documents turn up – this place has no location and cannot be found it is a mystery to even the most advance technician. Some users have their own way of doing things and use these because they are unable to find the setting they require,  For example please see the attached Image which shows the “How to load Special Paper a.k.a The Printer Sprint “

 

The curse of the Peer 2 peer

Posted on: April 12th, 2013 by admin No Comments


 

Keen torrent downloaders may have noticed that the mighty pirate bay website has been playing in the dark as Swedish authorities were in the process of attempting to seize the current domain. Pirate Bay, known for their shadow games moved from a Swedish .se to a greenland .gl domain in the early hours of Tuesday morning before the seize was put in place.

Thursday morning many users noticed that the sites on both .se and .gl were both down but now the .se site is back up and running . Tweets went out all over the tweeter network of upset torrenters that could not access the mighty Pirate Bay Site.

A Greenlandic telecoms company ‘Tele-Post’ the company reasonable for all .gl domains fired a mighty flaming cannon ball at the ship of Pirate Bay stating that they were concerned that the domain was going to be used for “illegal” uses.

In the process of playing the shadow games that Pirate Bay are so well known for they thought they had found a home port finally in the tiny Denmark town. However the new hosts decided to fire its Barking Irons at the file sharing company by blocking access to two of the domains of pirate bay.

Pirate bay have been Anchored in Sweden for a while due the support from the pirate party in the Scandinavian nation and the use of the .se domain. The Captain of the ship Pirate Bay stated that he had plenty of new sea dogs at his disposal just in case his first mate and crew got killed in the line of duty.

Will the curse continue to haunt this ship of freedom or will it end up in Davey Jones locker

Microsoft Refund Azure Cloud Users

Posted on: March 4th, 2013 by Ashley No Comments


Redmond Giant has stated that compensation will be paid to the users of the Azure Cloud system after the system was offline for 12 Hours due to a expired SSL Certificate. The users of the Azure system were greeted with what has been labelled the “blue sky of death” from the well-known “Blue screen of death”(BSOD). The Redmond’s SLA (service Level agreements) state that Credits will be given to users of the Azure system . Windows Azure was taken down by a silly error, The error caused wide outage across every part of the company’s network including the XBOX live network going down. Redmond confirmed the cause of the problem at 8PM on Saturday and that all systems where back online.

Statement form Microsoft said:
“Given the scope of the outage, we will pro-actively provide credits to impacted customers in accordance with our SLA,”

SLA’s at Microsoft state that the provide to be up for 99.9% of the time This works out to be that they would allow for nine hours downtime – Azure was down for nine hours.

Compensation of credits will not really cost Microsoft anything but least there are admitting fault, While the offer of Compensation is acceptable I feel that most people will be wondering how this silly schoolboy error actually happened and how they will safe guard this in the future.

Internet Explorer 10 is on its way and here to stay

Posted on: March 1st, 2013 by Ashley No Comments


After the long wait from Microsoft, the development team have released Internet Explorer 10 to users of Windows 7. Users of Windows 7 will get the update from the windows update service over the next few days.

This update has been on hold while the Windows 8 quick fixes and updates were rolling out during the launch phase.  With Internet Explorer being Microsoft’s preferred browser of choice for Windows 8 and Server 2012, preparing IE10 for Windows 7 was not such an easy task. Currently there are no plans for any updates for Windows Vista or indeed the dying Windows XP.

A statement from the Internet Explorer development team said: “With this final release, IE10 brings the same leading standards support, with improved performance, security, privacy, reliability that consumers enjoy on Windows 8, to Windows 7 customers,”

Sources for Internet Explorer 10 have said that the new version is 20% faster for real websites in tests against the current top dog Google Chrome. As well as this, the new version also states compatibility with 30 new web standards that were not compatible in Internet Explorer 9. This pushes the standards forward providing improvements to hardware acceleration for many features.

To demonstrate the new features and improvements Microsoft decided to show off with a fully working game of Minesweeper that is based on HTML5 and other recent web standards.

No official date has been given for the start of the roll out via Windows Update, only that it will be in the next few weeks and all customers running Windows Seven and Server 2008 R2 SP1 will be able to receive the update.

Apple appointed responsible for childminding children playing on iOS devices

Posted on: February 27th, 2013 by Ashley No Comments


Apple are in the progress of paying out compensation to multiple iTunes account owners today due to a large iTunes bills.

Parents Credit cards have been nailed due to free games on Apple iPads and iPhones that allows you to download the game but then encourages you to buy goods in the games such as pods, ammo, vegetables and wood. A suit was filed with the District of California in April 2011 against Apple.

In the suit it cited that games had been designed to require the purchase of extras to allow you to proceed in the game quicker. Let’s face it no one likes to wait.

In the Settlement by apple proposed on Friday and waiting to be agreed on the 1st of March – Apple have approved that if people can prove that their children brought items though the games in a particular 45 day period then they will pay $5 in compensation and full refunds will be available if the requirements are covered.

The bill for the legal case has been stuck at apples door and they are having to pay it. Sums under $30 will be refunded to iTunes accounts not cash and a notification will be posted to all users that made a inapp purchase.

As we are all aware you require your AppleID and password to buy from iTunes but on iOS devices there is a period for 15 mins afterwards where you are not required to re-enter the password to purchase further items. Apple takes 30% of all sales though the app stores.

Since the suit was issued apple have started to put safe guards in and these are available but you do have to wonder what else is possible.

Is this a excuse for parents not being in control of there children or is this Apple being underhand and not letting people know before it to late.

Tumbler, pInterest and Twitter’s Zen is not all calm

Posted on: February 25th, 2013 by Ashley No Comments


 

Service provider Zendesk have been at the claws of a successful hacking attempt where the guilty parties were able to breach its networks and download email addresses for users of the social media services such as Tumblr, Pinterest and twitter.

The hacker managed to get in to the support desk for zendesk where they got the information which included message subject lines and email addresses. Although this was the furthest the hackers got they will still be able to match up usernames to email addresses and potentially unmask the anonymous tweeters, pinteresters and tumblers that keep them self hidden from the lime light.

A statement from zendesk read:

“We’re incredibly disappointed that this happened and are committed to doing everything we can to make certain it never happens again,” the firm said. “We’ve already taken steps to improve our procedures and will continue to build even more robust security systems.”

“We are also completely committed to working with authorities to bring anyone involved to justice and make certain we fully understand what happened. As this process unfolds, we aim to update our customers in as transparent and timely a manner as possible about new developments.”

At 03:23 AM this morning Twitter released the following :

Emailing a small percentage of Twitter users who may have been affected by Zendesk’s breach. No passwords involved. http://www.zendesk.com/blog/weve-been-hacked 

At the same time Tumblr sent out a reminder email to all affected uses to not give out password information and watch out for unusual activity.

Microsoft want you to pay more and get less with the new Office 2013 surprise

Posted on: February 21st, 2013 by Ashley No Comments


Microsoft have today pointed out to users and resellers that the new version of office 2013, will only be able to be used on one Computer and not transferred to another machine even if you uninstall it from the first.

Over the past few weeks there has been an outrage with the news that Microsoft have changed the terms of its new office suite. Cast as the new flagship office that integrates with office 365 it will now prevent users from upgrading their machine and using their still using the original office installation.

The paragraph that has caused the most outrage is the following from the terms and conditions:

“You may not transfer the software to another computer or user. You may transfer the software directly to a third party only as installed on the licensed computer, with the Certificate of Authenticity label and this agreement. Before the transfer, that party must agree that this agreement applies to the transfer and use of the software. You may not retain any copies.”

So in basic terms this means that if you wish to give your version of office away, you will have to give them your whole PC with the software installed.  Microsoft expect you to purchase a brand new version for every PC.  On top of this, Office 2013 is on average more expensive than Office 2010 was only a couple of months ago.

Is this Microsoft trying to defeat the license cheats or run a new get rich scheme – who knows?

All that is known is that the Redmond giant has put these terms in place and do not seem to be moving from them.

A Microsoft staffer did state that the “Office 2010 was chosen by a majority of customers worldwide” So who thinks that they read the fine print that stated these same rules with the PKC versions of office 2010 not being transferable.

Office terms and conditions make it very clear with the following:

We do not sell our software or your copy of it – we only license it. Under our license we grant you the right to install and run that one copy on one computer (the licensed computer) for use by one person at a time, but only if you comply with all the terms of this agreement. Our software license is permanently assigned to the licensed computer.

Is this not the same trick that rival computer firm Apple pulled when a popular film star wanted to leave his large iTunes collection to his family when he dies via his will.

At what point will customers start to fight back with open source versions of Office like Libre Office and Open Office.

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