Tetrabyte

New BT advertisement banned

Posted on: April 18th, 2012 by Tetrabyte No Comments


BT’s new Infinity broadband advertising champaign has been banned by the ASA.

British Telecom (BT) has had it’s new line of adverts banned by the British Advertising Standards Authority (ASA) on four different breaches of the advertising standards rules.

Complainants included rival telecom company Virgin Media, who challenged BT’s claim that its “superfast” broadband Infinity package was “unbeatable”. Virgin and three other complainants argued successfully that such claims could not be “substantiated” by BT.

Further complaints included that BT had completely failed to give a basis of comparison on claims it offered “Four Times Faster Broadband” through online advertising.

The ASA has ruled that BT’s Infinity current advertising is misleading. The ASA added that none of the commercials for BT Infinity should appear in their current form again.

BT has declined to comment on the ruling.

Irony: BT’s Broadband services status information page suffers downtime.

Posted on: April 13th, 2012 by Tetrabyte No Comments


Here is an image of BT’s Service Status Information Page

IT Support Downtime

BT FAIL

BT have left a customer notice stating “We are currently experiencing problems with the BT MyOffice Portal, which may mean that some customers may have trouble accessing: Help & Support and Web Chat. Sorry about this. Our engineers are investigating the situation and we hope to have it resolved shortly.”

You can almost taste the irony when the page that informs customers whether or not their services is experiencing downtime, suffers from downtime.

Since posting this message services seems to be in the process of returning to normal, but it’s still worth remembering; nobody is perfect.

 

Can’t send Emails from outlook via Sky Broadband? – Solved

Posted on: March 22nd, 2012 by Tetrabyte No Comments


Orange and Sky Blocks Email SMTP
Trouble sending Email from your Desktop Email Client?

After receiving a ton of calls from clients that were not able to send Emails via Sky Broadband from their Desktop Email Client, we decided to investigate the problem further.

If you are currently using Sky Broadband for sending emails from a Desktop Email Client such as Microsoft’s Outlook, Outlook Express, Windows mail, Incredimail, Mozilla Thunderbird or any other Desktop Email Client that uses SMTP (Simple Mail Transfer Protocol), you may have been restricted from sending outgoing emails by your ISP (Internet Service Provider).

 

Cause: Your ISP, Sky Broadband have Blocked Outgoing Email and SMTP Traffic.

To put it simply, Sky have blocked outgoing emails from SMTP. In an supposed effort to “Prevent spam” they have decided that the best practice is to restrict traffic of any and all email NOT being sent through Sky’s own Servers. This is certainly okay if you use the email address provided by your ISP, but if you are like many other people, then you have chosen your own email address with a separate provider.

This problem isn’t effecting web based email clients such as Gmail or Hotmail, but if you are using a Desktop Email Client with any address that wasn’t provide by your ISP, then this is obviously a serious problem. Meaning you will not be able to send any further outgoing emails.

 

Fix: Outgoing email service for Sky Broadband users, Hosted Exchange or Tetrabyte Business Broadband.

You could of course simply leave Sky and choose a different ISP, but that could be a costly drama if you’re tied into a contract, and that many other large ISP’s are choosing a similar solution to “Prevent Spam“. So what’s the solution and how can we help?  Tetrabyte can offer you a solution; we have specially configured our email servers with a work around solution that allows us to bypass the restrictions Sky have set up on your behalf.

Other solutions we offer include Email Hosting on one of our Managed Exchange Servers or our own reliable and effective Business Broadband Solution, which not only bypasses the restrictions Sky has put in place, but also adds and extra level of Security and Flexibility to your Internet Connection and Email Services.

If you are interested in any of these services you can contact us here or fill out the form at the bottom of the page.

 

Other Important Information:

SPF (Sender Policy Framework) and Mobile Devices:

We asked Sky directly about the problem and if they had their own solution, They said in some cases that they would allow certain servers to accept your outgoing email from a separate email provider by forwarding emails from their own system, unfortunately this can cause several other problems.

 

Sender Policy Framework (SPF) – Sender Policy Framework is a simple and effect solution to help protect email addresses against being “spoofed” (Disguised as coming from a server it doesn’t belong to) i.e. A tactic used by Phishing Scams that claim they come from your bank or postal service etc. But by manually configuring a file on your DNS (Domain Name Server), you can specify which email servers are allowed to send emails as coming from your domain. Although this system isn’t perfect it is VERY effect and useful at protecting against unauthorised use of your domains email address.

The reason this causes a problem with Sky forwarding your email through their own service, is because you would have to manually configure your SPF file to allow for any and all servers that Sky would be sending your email through, not only would this be hassle to set up, but worst of all, this leaves a massive security hole in the SPF system. Potentially anyone on Sky broadband would be able to spoof emails from your domain. This means that potentially millions of people have the ability to disguise their own email address in your name. Rendering the SPF system almost completely useless!

 

Mobile Devices and Laptops – If like many other computer users who have a Mobile Device, or Laptop with an Internet Connection you send email through. Sky’s email forwarding service causes even more problems. Because of the way they have configured their solution, Every time you change your location (i.e. connect to a different router or wireless network) you would have to manually reconfigure your Desktop Email Client to allow for emails to be sent from that location/network, which you can imagine, would be very time consuming.

 

By using one of Tetrabyte’s configured Email Servers, using our Hosted Managed Exchange Email Sever or Signing Up for our Business Broadband Service we can easily and effective solves these issues for you, making sure that all of your emails continue to be sent and received as normal.

If you are interested in Tetrabyte providing you with one of our Exclusive Solutions for Sky Broadband Email Restrictions, then please get in touch via our Contacts Page. Or by filling out the contact form below.

  • Microsoft Certified to Provide you with Business IT Support Microsoft Refurbisher - For a Green Environment
  • This field is for validation purposes and should be left unchanged.

Can’t send Emails from outlook via Orange Broadband? – Solved

Posted on: March 22nd, 2012 by Tetrabyte No Comments


Orange and Sky Blocks Email SMTP
Trouble sending Email from your Desktop Email Client?

After receiving a ton of calls from clients that were not able to send Emails via Orange Broadband from their Desktop Email Client, we decided to investigate the problem further.

If you are currently using Orange Broadband for sending emails from a Desktop Email Client such as Microsoft’s Outlook, Outlook Express, Windows mail, Incredimail, Mozilla Thunderbird or any other Desktop Email Client that uses SMTP (Simple Mail Transfer Protocol), you may have been restricted from sending outgoing emails by your ISP (Internet Service Provider).

 

Cause: Your ISP, Orange Broadband have Blocked Outgoing Email and SMTP Traffic.

To put it simply, Orange have blocked outgoing emails from SMTP. In an supposed effort to “Prevent spam” they have decided that the best practice is to restrict traffic of any and all email NOT being sent through Orange’s own Servers. This is certainly okay if you use the email address provided by your ISP, but if you are like many other people, then you have chosen your own email address with a separate provider.

This problem isn’t effecting web based email clients such as Gmail or Hotmail, but if you are using a Desktop Email Client with any address that wasn’t provide by your ISP, then this is obviously a serious problem. Meaning you will not be able to send any further outgoing emails.

 

Fix: Outgoing email service for Orange Broadband users, Hosted Exchange or Tetrabyte Business Broadband.

You could of course simply leave Orange and choose a different ISP, but that could be a costly drama if you’re tied into a contract, and that many other large ISP’s are choosing a similar solution to “Prevent Spam“. So what’s the solution and how can we help?  Tetrabyte can offer you a solution; we have specially configured our email servers with a work around solution that allows us to bypass the restrictions Orange have set up on your behalf.

Other solutions we offer include Email Hosting on one of our Managed Exchange Servers or our own reliable and effective Business Broadband Solution, which not only bypasses the restrictions Orange has put in place, but also adds and extra level of Security and Flexibility to your Internet Connection and Email Services.

If you are interested in any of these services you can contact us here or fill out the form at the bottom of the page.

 

Other Important Information:

SPF (Sender Policy Framework) and Mobile Devices:

We asked Orange directly about the problem and if they had their own solution, They said in some cases that they would allow certain servers to accept your outgoing email from a separate email provider by forwarding emails from their own system, unfortunately this can cause several other problems.

 

Sender Policy Framework (SPF) – Sender Policy Framework is a simple and effect solution to help protect email addresses against being “spoofed” (Disguised as coming from a server it doesn’t belong to) i.e. A tactic used by Phishing Scams that claim they come from your bank or postal service etc. But by manually configuring a file on your DNS (Domain Name Server), you can specify which email servers are allowed to send emails as coming from your domain. Although this system isn’t perfect it is VERY effect and useful at protecting against unauthorised use of your domains email address.

The reason this causes a problem with Orange forwarding your email through their own service, is because you would have to manually configure your SPF file to allow for any and all servers that Orange would be sending your email through, not only would this be hassle to set up, but worst of all, this leaves a massive security hole in the SPF system. Potentially anyone on Orange broadband would be able to spoof emails from your domain. This means that potentially millions of people have the ability to disguise their own email address in your name. Rendering the SPF system almost completely useless!

 

Mobile Devices and Laptops – If like many other computer users who have a Mobile Device, or Laptop with an Internet Connection you send email through. Orange’s email forwarding service causes even more problems. Because of the way they have configured their solution, Every time you change your location (i.e. connect to a different router or wireless network) you would have to manually reconfigure your Desktop Email Client to allow for emails to be sent from that location/network, which you can imagine, would be very time consuming.

 

By using one of Tetrabyte’s configured Email Servers, using our Hosted Managed Exchange Email Sever or Signing Up for our Business Broadband Service we can easily and effective solves these issues for you, making sure that all of your emails continue to be sent and received as normal.

If you are interested in Tetrabyte providing you with one of our Exclusive Solutions for Orange Broadband Email Restrictions, then please get in touch via our Contacts Page. Or by filling out the contact form below.

  • Microsoft Certified to Provide you with Business IT Support Microsoft Refurbisher - For a Green Environment
  • This field is for validation purposes and should be left unchanged.

 

Virgin Media wins contract to supply wi-fi for London Underground

Posted on: March 15th, 2012 by Tetrabyte No Comments


Virgin Supply Pay As You Go Underground broadband wifi for London underground, pay as you go after the games finish.

Virgin Supplies wi-fi connection to the underground.

It has just been announced that Virgin Media has won the contract to provide wi-fi to the London Underground.

That contract is only to supply connections for areas limited to the ticket offices, escalators and platforms because of the major construction work it would require to add connectivity to the underground tunnel network.

Starting in July 2012 passengers will be have access to the internet while they travel for free.

After the Olympic Games have finished it will become a pay-as-you-go service.

Sussex Broadband News | BT Infinity. When will actually get it?

Posted on: March 2nd, 2012 by Tetrabyte No Comments


World Wide Web - Tetrabyte Business I.T. Support: Internet News

BT Infinity

What’s happened to our BT Infinity?

BT Infinity: The the vast majority of the UK is still eagerly awaiting news on BT Infinity upgrades in their local area. The telecom giant British Telecom (BT) has been releasing dates on the upgrades for the last couple of years, but BT Infinity/Superfast Broadband is still not available in many areas across the country outside of the major cities. In all honesty it seems that “Frustration” seems to be the word of the month as BT has been revising and constantly pushing back the dates in many areas for it’s new BT infinity & Superfast Broadband service.

The constant push backs for many areas of the country are causing customers to complain on a vast scale with many opting out of BT’s services altogether accusing them of being “Unreliable lairs”, The word from BT’s customer services seems to say they are not offering any precise dates on the arrival of BT infinity for specific areas and that 2016 was now the deadline, for superfast broadbands arrival, nationwide. Believing this will stop the complaints.

Although the pipework has been laid into many areas of the UK, construction work still needs to install cables into the street level cabinets which most home and business broadband customers will be connected to. Until the fiber is installed to those points, the fiber optic connections at the exchange aren’t of much use to BT’s customer base.

How long the construction of this extended stage of the process will take, BT have declined to comment.

 

Broadband News: BT Infinity on hold in Hastings, East Sussex

Posted on: February 29th, 2012 by Tetrabyte No Comments


Today came the announcement from British Telecom (BT) that even though the fibre optic cable has now been installed in the Hastings area, there is no clear date as to when houses and businesses in the sea-side town will actually have access to the service.

Because of an onslaught of customers constantly calling to be updated about when Superfast Broadband will be available in their area. BT have officially offered a blanket statement that says, the deadline is 2016 for all areas, and will not give out specifics as to when each individual areas Superfast Broadband will go online, in a hope to quell the uprising.

BT has declined to offer any more information on the subject.

I.T. Support Comedy: Toilet technology targets boredom in the mens room

Posted on: February 20th, 2012 by Tetrabyte No Comments


A whole new dimension of Toilet Humour

Taking a trip to the bathroom to a whole new level, A UK design team has invented “a urinal-mounted games console” which it hopes will “relieve men of boredom across the country”.

Not sure how bored you can actually get, going to the bathroom for 3 minutes, but the idea is certainly entertain to say the least, I.T. Comedy gold.

The Games console is mounted above a traditional ceramic toilet bowl. The devise uses infra-red censors to make going to the bathroom into an opportunity to play games.

A bar in south London is the first to purchase and install the product, which it hopes will attract plenty of extra punters, to use the new installation.

The BBC were kind enough to go to the bar, and test out the equipment for you’re viewing pleasure.

Hopefully soon they will include Facebook and ultrafast highspeed broadband with it too.

 

Check out the rest of our blog for more business, technology and comedy stories through out the UK.

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